Please read our policies carefully. If you have any questions, do not hesitate to contact us. Thank you.
We stand by the quality of our products. If you are unhappy in any way then please contact us within 30 days to organise an exchange or return.
Exchanges and refunds are given on return of goods in original condition and credited to your nominated account. Postage charges are non-refundable. Return postage is at buyers cost.
All purchases from this online store will be shipped by Australia Post or courier. This guarantees a fast and reliable service to all customers for a minimum cost.
Standard shipping is $8.50 within Australia only
Free Shipping for all orders above $80
You may upgrade to Express Post if you would like your parcel within 1-3 business days.
Insurance is optional. We cannot be held responsible for items lost in transit. You may purchase Peace of Mind which will add Signature on Delivery to your parcel and insure it against damage or loss, with a maximum liability of $1000 AUD.
New Zealand - Standard shipping is $15*
Rest of the world - Standard shipping is $22*
*For orders under 1 kg. If your order over is 1 kg, you will not be able to checkout. Please contact us for a shipping quote to proceed with the purchase.
Tracking is optional. You may purchase International Tracking to follow your order door-to-door. By purchasing tracking, it will also be easier to locate your parcel if it is late or goes missing during transit.
If your parcel is marked as 'delivered' and has not been received, or the parcel is late, we will work with you and our shipping provider to locate the parcel. This process may take several weeks. If you have purchased Peace of Mind, we will refund you the total amount at the end of the enquiry process if the parcel is deemed lost.