You'll receive a special ticket for your enquiry and Salihan will write back to you in a day or two. If it's urgent, make sure to mention it. Salihan will drop (almost) everything to reply to you.
We know you want your fluff mail as quickly as possible. So we stroke the yarns and fibres, tuck them into a bag and kiss them goodbye within 3 business days. Don't worry, we'll let you know when we've shipped it and you'll be able track your fluff mail on its exciting journey to you.
We hand your special package to Australia Post and they promise to get it to you quickly. Here's our best guesstimate:
For extra bulky parcels, we occasionally use a courier service. We will provide you with a tracking number too.
Whoa! We understand. Sometimes you just need that yarn or fibre in a rush. Add Express Post to your order before checkout. We'll make our goodbyes short and sweet and send it off in 1-2 business days.
Express Post is available from Australia Post and unfortunately the Next Day Guarantee only applies to 80% of Australian business addresses, private addresses and Post Office boxes. If your address is outside the Express Post network, Australia Post will use the fastest possible transport links, but it won't be covered by their Next Day Guarantee.
Those pesky thieves! Don't worry. Just add Peace of Mind to your order. Your parcel will be insured and requires a signature on delivery. If you're not home, a card will be left behind for you to pick up the parcel at a collection point.
We sure will! We even have flat shipping rates for international orders under 1 kilogram. We do recommend that you add international tracking to your order, just to be safe.
We'd love for you to be able to pick up your order in the future. Right now our family and other work commitments make pick up impossible. We'll announce changes to this in our future newsletter, so do subscribe to it.
Oops, no. Our range is constantly changing and growing. It's hard to maintain sample cards for all the yarns we have at any one time.
But we know sometimes you just need to feel if the yarn is right for you. No worries! Email Salihan and she will send you some free samples of the yarn you're umming and ahhing about.
Bummer! We don't do exchanges for change of mind but you can certainly get your money back if you are just returning yarn. Shoot Salihan an email within 30 days and she'll take care of you. Do note that you will be out-of-pocket the cost of return postage and you will need to keep that lodgement receipt or tracking number in case the parcel goes missing. Once we have received your returned items in good, original condition, we will credit the amount back to your credit card or PayPal, whichever you used to pay in the first place.
However if you want to return something other than yarn or the product is faulty or damaged, do read our full returns policy.
We do not have a physical store in order to keep our costs and prices low. But you're more than welcome to request for free samples of the yarn you're interested in for your next project. Get in touch with Salihan at and she will send you some.
Yes, you can if you're quicker than Salihan's speedy packing fingers. Email her straightaway at email@example.com to fix up your order before it gets shipped out.
There is a box at the bottom of every page to sign up to our newsletter. Enter your email address and click 'Sign Up'. Easy peasy! You will also automatically receive the email newsletters when you check the box "Accepts marketing" at checkout or in My Account.
Log in to your account and edit your address or add a new address.
Unfortunately you're not able to change your email address. Salihan will be able to do so. Just send her an email and she'll sort you out.
We accept all major credit cards and if you prefer the convenience of PayPal, we accept that too. Rest assured we never ever store your credit card details. Your payment details are super encrypted to keep your identity safe.
Unfortunately knots are unavoidable in the manufacturing process, so a few knots are considered acceptable. However if you receive yarn from us that has more knots than you think it should, contact Salihan to organise an exchange. If you are an eligible for an exchange, we will bear all postage costs, including return postage to us.
That's awesome that you like what we have in store, but we do not offer wholesale prices. Bulk discounts are already applied to yarn on cones and 1 kilogram lots of fibre.